Shipping Information

What are your shipping times?

Shipping Time Estimates (AU): 2-15 Business Days
Shipping Time Estimates (INTL): 10-30 Business Days

Shipping time: This refers to the time takes for items to be shipped from the suppliers warehouse to the destination. The items is shipped directly from our suppliers and will take around 3-14 days to reach customers the United States, 7-15 days to Europe & 20-25 days Australia and to the rest of world. Most of our goods are shipped from Australia directly so delivery times do vary. A lot of our products are shipped from Australia.

Goods are shipped using with Australia Post eParcel,Allied Express, CouriersPlease, Fastway, APD, TNT/Fedex, and Toll IPEC. 

Do you deliver your products internationally?

Yes! Mr Nelsons Dog and Cat Supplies successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

Shipping Information and Delivery Instructions

When placing an order for shipping, it is indeed advisable for customers to provide as much information as possible to ensure a smooth and accurate delivery. Here are some details that customers should consider providing:

  1. Full Shipping Address: Provide the complete and accurate shipping address, including the recipient's name, street address, apartment or unit number, city, state, and postal code. Double-check the address for any errors or typos to avoid delivery delays.

  2. Contact Information: Include a valid phone number and email address that the shipping carrier can use to contact the recipient if needed. This allows for easy communication in case of any delivery-related inquiries or updates.

  3. Delivery Instructions: If there are specific instructions or details that can help the delivery driver locate the address or make the delivery process smoother, include them. For example, if there's a gate code, a specific entrance to use,(eg a cross street) or any other relevant information, provide it to ensure a successful delivery. Try and explain it as you were explaining it to your pet.

  4. Apartment, Business or Company Name (if applicable): If the shipment is going to apartment building or business , make sure to include the name to assist in the accurate delivery of the goods.

  5. Delivery Preferences: If the shipping carrier offers delivery preferences such as leaving the package at the door, requesting a signature upon delivery, or redirecting to a nearby pickup location, customers should specify their preferences to align with their needs and ensure a convenient delivery experience.

  6. Special Considerations: If there are any unique circumstances or considerations that the shipping carrier should be aware of, such as a dog or unsafe drive way or a specific time window when someone will be available to receive the goods it's helpful to provide those details.

By providing comprehensive shipping information, customers can help the shipping carrier navigate the delivery process more efficiently and minimise the chances of any delivery issues. It's always a good idea to review the provided information for accuracy before finalising the order to ensure a smooth and successful delivery.

Orders are dispatched between Monday - Friday. Please allow up to 24- 48 hours from order confirmation to dispatch. This includes the time to quality inspect and process your order. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.