FAQs

Recommend Badge:

We choose these products based on their proven quality, positive customer feedback, innovation, value for money, functionality, brand reputation, testing, expert recommendations, alignment with the customer needs, and potential for long-term satisfaction. Each selection undergoes careful evaluation to ensure they meet high standards and offer the best experience to our customers. We actively encourage customer feedback. Customer insights and opinions are invaluable in helping us enhance our products and services to better meet their needs. 

Absence of a "Recommended" badge:

The absence of a "Recommended" badge does not indicate that the product lacks quality or value. While the badge highlights products that have met specific criteria, it doesn't imply that other products are inferior. We offer a diverse range of options to cater to various preferences and needs. The more feedback we get about products the better.

Recommended badges without customer reviews:

Recommended badges without customer reviews serves as an initial endorsement based on our thorough evaluation process (our own pets). While reviews offer valuable insights from customers, Mr Nelsons ensures that these products meet our quality and value standards.

Processing Time: 

Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. This is why we are able to keep the cost down as must as possible. The manufacturer and postal service process the orders, which takes an additional 2–4 days . 

How do I place an order?

Simply choose your style from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. 

I placed an order, but I didn't receive a confirmation email... What's going on?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

I ordered multiple items. Why did I only receive one?

Often, when you order multiple items we utilise different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

How secure is my personal information?

Every part of Mr Nelson Dog and Cat Supplies meets all 6 categories of PCI compliance standards; meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of Mr Nelson Dog and Cat Supplies uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

What about custom fees? 

This depends on the laws of your country. We strive to avoid this, however we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Will I get my item before _________? 

If you plan to give one of our items as a holiday gift, we recommend you place your order as soon as possible, 2-4 weeks before the due date otherwise there is a risk of the item not arriving there on time. We are not to held responsible for items that do not arrive before the due date required

Can I cancel my order?

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.